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Dubai Health Authority · identity and launch · Dubai, 2008
Eight agencies. Four on the shortlist. One vote.
Dubai had made a new health authority, and it needed a mark. Eight agencies were asked, several of them multinationals. I led ours.
The mark that was chosen. -
Three weeks
Four presentations in three weeks.
30 December, 2 January, 10 January, 20 January. Six of the routes we drew on the way. None of them is the star.






Symbols from our presentation boards, December 2007 and January 2008.
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The vote
Almost a thousand of its staff voted. They chose the star.
“Dubai Health Authority unveiled its new logo on Sunday, a star, after almost 1,000 staff voted for it, out of four options.”
Gulf News, 13 April 2008
The logo, 2008.
II
What it means
Each agency had to show what its mark meant. This is what ours meant, as we wrote it into the manual.
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Getting inspired
It began as light, and a pair of wings.
The light is the future, seen from here. The wings are clear: nothing is hidden. The shape is the two together.

Finding the shape of a bright light. 
Simplified. 
Transparency, as clear wings. From the brand manual, 8 March 2008.
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Four readings
The sun. A flower. Wings. A butterfly.
People read it their own way. We wanted that. A shape many people can own is a stronger mark.




Photographs from the manual’s imagery page.
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The open corner
Three shapes, one open corner. The name completes it.
The manual says it in five words: “DHA will complete the picture.” Working together is in the three shapes. Transparency is the clear diamond between them.
The manual’s own vectors · quarter turns only

Identity development, from the manual. The logo, from the manual’s own vectors.
III
The voice
A mark is seen. An authority is mostly heard. So we wrote how it should speak.
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One word
From a paragraph, to a sentence, to one word: future.
Mission at the base, vision above it, five values above that. Everything points up to one word.

The brand pyramid, from the manual. -
The line
Your health... our future.
“You” and “our” were chosen on purpose. Health cannot be separated from the life of a city, so the line puts the authority and the people in one sentence.

As set in the manual. -
Tone of voice
Governmental, with a personal touch.
“Deliver the message with a warm smile and a caring hand.” Our own note on the launch copy said it shorter: authoritative, yet warm and caring.
- Confident
- Knowledgeable
- Helpful
- Effective
- Stimulating growth
- Does it sound like an agency that is clear in its purpose?
- Does the tone sound knowledgeable and warm?
- Does it feel as though the information is helpful?
From the manual’s tone-of-voice pages, and our launch copy of 10 March 2008.
IV
The system
Then the manual, so that anyone in the authority could use the mark well.
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Colour
Green for growth. Turquoise for knowledge.
Black for authority. Calm colours, taken from nature, because a hospital should feel clean and a patient should be able to relax.

Colour rationale, from the manual. - Green
- Turquoise
- Black
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The manual
Sixty-two pages, so anyone could use it.
Construction, clear space, versions, the kit of parts, colour, type, pictures, voice, stationery, advertising.







Seven of the 62 pages. Brand Identity Manual, 8 March 2008.
V
The launch
After the vote we were given the launch. It is still the largest campaign I have led.
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Teaser · from 30 March 2008
First, no name. Only the shape, drawn in the picture.
A boy’s arms. A butterfly’s wings. A light a baby reaches for. Black and white, the line, and no logo.



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Revealer · April and May 2008
Then colour, and the name.
Your health, our smile. Your health, our care. Your health, our future.






Launch campaign artwork, 2008.
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In print
A false cover. An envelope round the newspaper. Full pages.
Gulf News, Al Khaleej, Al Bayan, Emirates Business 24|7, and eight magazines. Four of the pages as they were printed.

The “Future” teaser. 
Emirates Business 24|7, the front. 
Revealer, full page. 
Teaser, on pink newsprint. Scans from the media agency’s evaluation report, 9 June 2008.
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In the street · spring 2008
Garhoud Road. Jumeirah Beach Road. The road to the airport.
I set the campaign on unipoles and lamp-post banners. The media agency photographed them as they stood.

The butterfly, with the line. 
The unipole on Garhoud Road. 
The teaser, on the street. 
One of many along the road. Photographs by the media agency. Tone corrected for haze; nothing added or removed.
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Measured
More than eight adults in ten saw it.
In print alone, from 1 March to 22 May 2008. Measured by the media agency, MediaEdge:CIA, not by us.
83.4% of local and Arab adults
84.1% of expatriate adults
UAE print media only. Adults of 25 and over. Data: IPSOS-Stat.